Refund Policy
At Memoir Nation, we are committed to providing an exceptional learning experience. We understand that sometimes plans change, and you may need to request a refund for your course. Please review our refund policy:
Course Cancellations by Memoir Nation: If Memoir Nation cancels a course for any reason, you will receive a full refund of the course fee. This refund will be processed automatically to the original payment method used at registration.
Student-Initiated Refunds: Refund requests initiated by students are subject to the following conditions:
For Live Online Courses (Real-Time Instruction)
Refund requests submitted 15 days or more before the course start date: You are eligible for a full refund.
Refund requests submitted less than 15 days but more than 5 days before the course start date: You are eligible for a 70% refund.
Refund requests submitted 5 days or fewer before the course start date: No refunds will be issued.
For Self-Paced/On-Demand Courses
Once you have accessed any part of the course material, no refunds will be provided.
If you have not accessed the course and submit a refund request within 30 days of your purchase, you are eligible for a full refund.
Exceptional Circumstances: If you experience unforeseen circumstances (e.g., medical emergencies, family issues) that prevent you from participating in a course, please contact us at clara@memoirnation.com. Refund requests due to exceptional circumstances will be reviewed on a case-by-case basis, and we will do our best to accommodate your needs.
4. Non-Refundable Fees Please note that any processing fees, transaction charges, or taxes paid at the time of purchase are non-refundable.
5. Refund Processing Time: Refunds will be processed within 10-14 business days after your request has been approved. The funds will be returned to the original payment method used during registration.
For further questions or to submit a refund request, please contact us at clara@memoirnation.com.